New Leadership Paradigm Series with Dr. Rebecca Self 11 - How do we Think Customer? - a podcast by TNM Coaching

This podcast features a list of ways to include customer focus in your work, and examples of how other companies have done so. Customer focus or orientation means business is planned, operated, and measured in terms of the customer. It's easy to imagine sales and marketing teams being customer-focused. How do we embed a customer orientation all the way across the organization? What do other businesses do?

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