How To Improve Customer Experience With Net Promoter Score - a podcast by Dominic Monkhouse

David Tudehope is founder & CEO of Macquarie Telecom Group in Australia. The last time we spoke with David, their market cap, and this was a few years ago, was $350m Australian dollars. Today, their market cap is $1.13 billion Australian dollars. What’s the secret to their success? Measuring customer experience through Net Promoter Score.

Key Takeaways:

Building on customer experience
Having a purpose
Net Promoter Score
Storytelling
The World Communications Award
Hiring for great customer experience

Further episodes of The Melting Pot with Dominic Monkhouse

Further podcasts by Dominic Monkhouse

Website of Dominic Monkhouse