RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems - a podcast by Carm Capriotto, AAP

RR 489: Louis Altazan - Total Quality Management Comes From Great Processes-Systems



Louis Altazan, President of AGCO Automotive Repair Service - Baton Rouge, LA. Louis has also studied under Dr. W. Edwards Demming the father of Quality Management. He has a lot of expertise and experience to show us regarding the processes that we need to run a successful quality shop.



This episode shows you the importance of a quality system in place. It is also useful to use Demming’s quality revolution as pointed out by Louis who served as a student of Dr. W. Edwards Demming, a renowned father of Quality Management. Louis also shares with us the 14 principles of Total Quality Management.

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