Out with the Old, in with the New [AW 095] - a podcast by Carm Capriotto, AAP

Guest hosts and shop tour with Rich and Linda Brauer, https://59autorepair.com/ (59 Auto Repair), Plainfield, IL. They've been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying"that is the way we've always done it."Watch Episode on https://youtu.be/sigWEP6dR58 (YouTube)

Key Talking PointsNAPA Shop of the Year 2021

Been in business 28 years- joined the NAPA mentoring programBeing open to new ideas. Don't say “because that is the way we have always done it”, especially in a husband/wife team

“Is there a better way to do it?”Not about being “right” but it’s about being efficient and trying different ways to get there 

Fixing cars doesn’t mean your business is automatically successful- building customer trust/service (DVI), processes/procedures  Impact of social media- reviews, social media accounts, keeping relevancy, community involvement



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https://www.buymeacoffee.com/carm (Buy me a coffee)https://remarkableresults.biz/books/ (Important Books)

Check out today's partner:


Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour) 

http://aftermarketradionetwork.com ()https://remarkableresultsradio.captivate.fm/listen ()

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