3. Complaints are Secret Weapons to Success - a podcast by Tony Dao, PharmD, CPHIMS
from 2019-01-02T12:06:07
Complaints are Secret Weapons to Success
Intended Audience: Informatics Pharmacists
In this episode, we discuss how complaints are helpful to informatics pharmacists and how to take advantage and leverage complainers for the overall benefit to pharmacy technologies. We discuss how to handle complaints, what to do when issues aren't fixable, and efficiently tracking complaints.
SuperOffice article referenced in episode can be found here:
https://www.superoffice.com/blog/customer-complaints-good-for-business/
Follow us on social media!
Twitter: @pharmacyitme
Email: pharmacyitme@gmail.com
Follow Tony's personal Twitter account at @tonydaopharmd
For more information on pharmacy informatics, check out some of the following useful links:
ASHP's Section of Pharmacy Informatics and Technology
HIMSS Pharmacy Informatics Community
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