192 | A Life Improving Customer Experience with Alex Shashou - a podcast by Jon Albano and Judy Maxwell

Alex Shashou is the Co-Founder and President of ALICE, a top-ranking staff Task Management & Collaboration platform with a global customer base of 2,000+ hotels.

Born and raised in London, Alex grew up in the hospitality industry, and he’s become a sought-after hospitality thought leader, speaking on technology and innovation in hospitality at conferences around the world. In 2016, Alex was awarded the HFTP President’s Award, which recognizes a person who has made a significant contribution to the hospitality industry and in 2018, he received the Hotel Experience Next Generation Leader Award.

Alex earned a bachelor’s degree from the University of Pennsylvania, Wharton School of Business.

In This Episode, Alex reveals …



* The ALICE platform, what it is, how it works, the vision behind it, and the problem they’re solving.

* How hospitality can be defined or measured in hotels today, and the most common challenges hotels face in delivering value for their guests.

* How can hotels improve how they service guests in the future, and Alex reveals what he would focus on as a hotel owner/operator.

* How hotels can be more than just a place to stay for guests, and what can they do to actually make the stay more meaningful.



Resources & Links

Alex Shashou



* LinkedIn



ALICE



* Website

* LinkedIn

* Facebook

* Twitter

Further episodes of Lodging Leaders

Further podcasts by Jon Albano and Judy Maxwell

Website of Jon Albano and Judy Maxwell