HFS Horizons Report | Retail and CPG Service Providers, 2023 - a podcast by HFS

On this HFS Videocast, two of the authors Ashish Chaturvedi, Practice Leader, and Krupa KS, Senior Analyst at HFS Research talk about the HFS Horizons Report​ - Retail and CPG ​Service Providers, 2023 ​which just got released.

This HFS Horizons Report assesses how well service providers are helping their Retail and CPG clients embrace innovation and realize value. ​

• Horizon 1: Providers can drive functional digital transformation by reducing costs and improving speed and efficiency, for example, modernizing corporate functions such as F&A, sourcing and procurement, IT, HR, and customer service.​


• Horizon 2: Providers have Horizon 1 characteristics and the ability to transform end-to-end retail and CPG services, creating unmatched stakeholder experience with a OneOffice™ mindset, for example, creating modern, value-based supply networks.


• Horizon 3: Providers have Horizon 2 characteristics and are driving entirely new sources of value with a OneEcosystem™ approach, for example, CPG firms adopting direct-to-consumer (DTC) sales models or retailers espousing social commerce to boost their top line. ​

You can read this HFS Horizons Report here.

Read the associated blog, “Retail and CPG firms turn to innovation to combat the digital dichotomy” here. 

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