Why Investing in People is Key to Salem Najjar's Success with Tropical Smoothie Cafe - a podcast by Erik Van Horn

from 2023-04-11T07:00

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Have you ever wondered what it takes to become a successful franchise owner? While financial acumen is undoubtedly a valuable asset, there are other crucial qualities that make a franchise owner stand out, such as building strong relationships with customers and employees.

In this week's episode of the Franchise Secrets Podcast, Erik sits down with Salem Najjar, a visionary entrepreneur and CEO of SERVE Hospitality Group, which owns one of the largest franchise portfolios of Tropical Smoothie Cafe. With an impressive 21 franchises in Wisconsin, Illinois, and Michigan, Salem shares his secrets to success with Erik.

Salem's background as a CPA is the foundation of his financial expertise, which has helped propel his ventures to new heights. However, there's much more to Salem's success than his financial acumen.

He discusses his franchising journey and explains why he partnered with Tropical Smoothie Cafe. Salem also reveals the key ingredients that have enabled his restaurants to flourish, leaving listeners with invaluable insights into what it takes to thrive in the competitive world of franchise ownership.

Tune in now to discover the secrets of Salem's success!

“We know if we take care of our employees, they'll take care of the customers.” - Salem Najjar

In This Episode:

- The three criteria Salem uses when evaluating brands

- Salem reveals his leadership team breakdown

- Can you be money-driven and people-driven at the same time?

- How to let go and stop having your hands on everything

- What things can break down when scaling?

- Ensuring sustainable cash flow while growing enterprise value

- How to grow with the current economic climate

- Culture framework simplified

Books Mentioned: