Golf Operations: Pay Your Staff - a podcast by Jason Rockhold, MBA, PGA MP

Happy Tuesday!
Today we dive into the hot water of salary and expectations. The golf business is losing great people because they are not keeping up with market for talent. We have to understand that with technology comes greater reach, however, with a consistent and caring staff comes relationships.
Relationships are the key to increasing the Lifetime Value of the Golfer and we are drastically falling short on this metric.

If a Team Leader at a fast food restaurant get more $/benefits than an assistant golf professional, it is going to be tough in 15 years when we need a developed staff to run the facility. As we grow the interest in the game on a global scale, it is IMPERATIVE that we have a staff at the course that can welcome and support the spirit of the game. Without a qualified staff, we are going to see a drop in engagement because of the poor experience that the customers have.

If you want to contact us, contact me at jrockhold@pga.com or you can reach out to me on Instagram and Twitter @FindtheGreen or on Facebook at Find The Green.
The Find the Green series is going to contain different aspects of the business: Operations, Marketing, Strategy, Branding, and Social Media Footprints.

Check www.rockholdandassociates.com for upcoming Find The Green blogs, books, and conversation that can help raise the waterline of the industry.

Jump in the boat and enjoy the ride!

Further episodes of Find the Green : A Guide to Golf Management

Further podcasts by Jason Rockhold, MBA, PGA MP

Website of Jason Rockhold, MBA, PGA MP