Ep 182: Molly Garraway on Growing a CX Team to 100, and Then Starting from Scratch with LoveSeen - a podcast by Pilothouse
from 2022-03-07T17:21:28
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Hello and welcome to the DTC Podcast, I’m Eric Dyck today we present a true story about fake eyelashes with Molly Garraway, Head of Customer Experience at LoveSeen, lashes for those looking for a more naturalistic flare.
Molly is a CX Bawse with four years experience leading the CX team at The Farmer’s Dog and Growing it to over 100. With LoveSeen, Molly’s back in the trenches and building out a CX team and strategy from square one, and wearing all the hats.
In this podcast you'll hear:
- How Jenna Lyons (Former president and CD of J Crew) inspired Molly to take a leap of faith to join LoveSeen
- Why her first step in CX was starting conversations with their best customers
- The biggest mistakes Molly sees brands make in the world of CX
- Why every post purchase flow needs a founder story
And Lots more
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