43 - How to reduce the number of customer complaints? - a podcast by Yana Afanasieva

Enquiries are okay, but nobody likes getting complaints from customers, and in this episode of Compliance That Makes Sense I am going to share some tips on what you can do to avoid them! I use examples to explain why it is important to have simple, transparent T’s and C’s, and the upsides and downsides of offering a long guarantee period on your product.

 

If you found value in this episode, I would really appreciate if you could leave a review! My mission is to help and support as many FinTech startups as possible, and when you leave a positive review, more people can find this podcast and help their companies! If you are on Apple, just click here to review, select “Ratings and Reviews” and “Write a Review” and tell me what your favorite part of the podcast is. 

 

 

 

[00:32] Hey guys! Today we are going to take about how to reduce the number of customer complaints. 

 

[01:07] The reason I decided to do an episode on this topic. 

 

[02:54] Why I think you should make your T&C’s as simple as possible. 

 

[04:22] Examples of customer enquiries (which are different to customer complaints).  

 

[05:36] What a formal customer complaint is. 

 

[06:41] An example that highlights why having easily understandable T&C’s will benefit you. 

 

[08:58] Why my business mentor recommends offering a long guarantee period.

 

[11:00] Some downsides of offering a long guarantee period. 

 

[11:45] Common customer complaints relating to fintech services.

 

[15:15] Bye for now!