Closing the customer expectation gap - a podcast by Chartered Insurance Institute

In this episode of the podcast, we are discussing closing the customer expectation gap and actions insurers can take to improve customer understanding of policy coverage.

We are joined by James Daley, Managing Director at Fairer Finance, and Melissa Collett, Professional Standards Director of the CII.

To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts.

Further episodes of CII Radio

Further podcasts by Chartered Insurance Institute

Website of Chartered Insurance Institute